Refund and Returns Policy

1. General Returns Policy

We offer a flexible returns policy to ensure you are happy with your purchase. If you change your mind or find that the product is not right for you, you can return unopened and unused items within 14 days of receiving your order.

  • Condition for Return: Products must be unopened, unused, and in their original packaging. We cannot accept returns for items that have been opened, used, or damaged, unless the product is faulty.

  • Return Window: The return must be made within 14 days of delivery. After this period, we may not be able to process your return.

2. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, we apologize for the inconvenience. Please contact us immediately at [email protected] or call our customer service team, and we will arrange for a return or replacement.

  • Return Process for Faulty Items: If your product is defective or damaged during transit, we’ll arrange for you to return the item at no cost. You may receive a replacement or a full refund, depending on your preference.

  • Inspection: Once we receive the returned item, we will inspect it to confirm the fault or damage. If the product is found to be faulty, you will receive a refund or replacement.

3. Prescription Medication Returns

For health and safety reasons, we cannot accept returns or exchanges for prescription medications. This policy is in place to ensure the integrity of all pharmaceutical products. If you receive the wrong prescription medication, please contact us immediately, and we will arrange for a replacement.

4. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Us: Email us at [email protected] with your order number and reason for the return.

  2. Packaging: Ensure the item is securely packaged to prevent damage during return shipping.

  3. Return Label: We will send you a return label if the return is due to a fault or error on our part.

  4. Send Back the Item: After receiving the return label, send the item back to us within 14 days.

5. Refund Process

Once your return has been processed, we will issue a refund to the original payment method. Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.

  • Refund for Faulty Items: If your return is due to a faulty or damaged item, we will refund the full purchase price, including shipping costs.

  • Refund for Non-Faulty Items: If you return a non-faulty item within the 14-day return window, the refund will be for the product price only. Shipping fees are non-refundable unless the return is due to a mistake on our part.

6. Exchanges

If you’d like to exchange a product for a different one, it’s usually best to return the original item and place a new order for the replacement. Please contact our customer service team for assistance with exchanges.

7. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Opened or used products

  • Prescription medications

  • Products marked as non-returnable on the product page

8. Customer Support

If you need assistance with a return, exchange, or refund, please don’t hesitate to contact our customer service team. We’re here to help!